They don’t need to know a phone number, email, or URL to contact you. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and Tier2Tickets™ does the rest.
Their name, their email, their preferences on how to be contacted, or if it’s an emergency. We built Tier2Tickets™ with our MSP clients in mind, and we know that your needs might be different, so yes, these fields are all customizable.
We also have added the power for you to tighten up your specific integration through Custom Rules and Advanced Integrations, which are powered through Python Syntax. Assign tickets to certain queues or techs, escalate or de-escalate priorities, and even throw exceptions based on rules you set for certain words in the submitted message, selections the user chose, email address, or business name.
As soon as Tier2Tickets™ is launched, our software gets to work. Here are just a few of the tasks we’ve included in our patent-pending product from the get-go:
Plus, run any custom scripts you want to add yourself!
Tier2Tickets™ then complies all of this real-time diagnostic data into an awesome report that boasts remote access tools for further assessing and solving user problems, flagging everything that is a potential issue, curated links to valuable search results for pertinent system statuses, messages, and programs, and the ability to also append or upload any additional information you might find necessary.
Not only does it hand you a perfect ticket with all the initial diagnostics and data collection already done, it assists you and your techs in triaging and solving client problems, starting your tickets with a 30-minute head start and no guesswork.
We’ve built Tier 2 Tickets™ through from initial request to resolution, not just because we wanted to make something cool, but because we’ve been where you are.
Learn more about us, about how this is useful for clients, techs, and management, or just register today.
