Blog

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2021 Year in Review

Dear Partner,   Thank you for joining us for another year as we have further honed and added features to Tier2Tickets and Helpdesk Buttons. In writing out what we...

Webhooks and Automations!

While we’re secretly working in the background on improving our service… We wanted to remind you of a feature that you should be using as well as how to increase adoption. Webhooks // Toast Notificati...

Tier 2 Tuesday TIPs – Toast Notifications

Did you know…. You can notify a user or a series of users via your dashboard using toast notifications. Log into your dashboard and click on View Device List From your Device List click the check mark ...

Irate Customers need help too!

Using AI to triage tickets using Tier2

Customer service is about providing a positive experience for clients, and this extends beyond simply solving problems. We also need to be flexible and adaptable to the changing needs of their clients, and willing to go ...

july2022webinars

July 2022 Webinars: PitchIT Live and D&D with OITVOIP!

We’re ending July big with a gauntlet of webinars for Tier2: join Elizabeth today for Pitch it Live Host by Sierra Pacific Group’s Adam Bielanski and Sean Lardo at 3pm EDT. Later Tonight at 6:30 EST w...

Join our Partner Panel on March 01, 2022. https://us06web.zoom.us/meeting/register/tZYucuGorzojHNMguRSWHnfHPn1CYneB--x_

2022-03-01 Tier2Tuesday: Partner Success Panel 

Our partners often ask, “What are other people doing? How can I be leveraging Tier2Tickets/Helpdesk Buttons better?” So last week, we invited three partners who have successfully deployed the software to shar...

feb2022

February 2022 Update: Auto-add our report to any ticket, huge QOL additions, PLUS, win a year of free service!

Happy New Year, Partners!  Our General Availability build is now v1.1.x.26, and we have a slew of stellar features to run through with you, so hold on to your seats, we’re gonna go fast:   We’re official!...

log4jupdate

Scan all endpoints for Log4j with 1-Click

Partners,  As you’ve caught up on work since the weekend, you may have heard of Critical Vulnerability CVE-2021-44228, which is affecting a Java logging package Log4j which is widely used...

2021-11-17update

November 2021 Update: Diagnostic Report on Demand and RMM Triggers

Since our initiation, we’ve offered perfect tickets at the press of a button, with the intention that your customers will be the ones pushing that button. In our feature development, we recognize that there are times it ...

2021-10-12update

Early Autumn 2021 Update: Halo Integration, 1.1.x.23 in General Availability, Syncro API update

Happy Autumn! We continue to be hard at work, thanks to your open-handed questions and suggestions. We’re grateful for so many thoughtful, fun, and clever partners and are excited to roll out this series of updates for y...

About Tier 2 Tickets

We've got 20 years in the helpdesk business and while we love what we do, there's got to be a way to do it better. People are lazy, let's outsmart them.