Dear Partner, Thank you for joining us for another year as we have further honed and added features to Tier2Tickets and Helpdesk Buttons. In writing out what we...
While we’re secretly working in the background on improving our service… We wanted to remind you of a feature that you should be using as well as how to increase adoption. Webhooks // Toast Notificati...
Did you know…. You can notify a user or a series of users via your dashboard using toast notifications. Log into your dashboard and click on View Device List From your Device List click the check mark ...
Customer service is about providing a positive experience for clients, and this extends beyond simply solving problems. We also need to be flexible and adaptable to the changing needs of their clients, and willing to go ...
We’re ending July big with a gauntlet of webinars for Tier2: join Elizabeth today for Pitch it Live Host by Sierra Pacific Group’s Adam Bielanski and Sean Lardo at 3pm EDT. Later Tonight at 6:30 EST w...
Our partners often ask, “What are other people doing? How can I be leveraging Tier2Tickets/Helpdesk Buttons better?” So last week, we invited three partners who have successfully deployed the software to shar...
Happy New Year, Partners! Our General Availability build is now v1.1.x.26, and we have a slew of stellar features to run through with you, so hold on to your seats, we’re gonna go fast: We’re official!...
Partners, As you’ve caught up on work since the weekend, you may have heard of Critical Vulnerability CVE-2021-44228, which is affecting a Java logging package Log4j which is widely used...
Since our initiation, we’ve offered perfect tickets at the press of a button, with the intention that your customers will be the ones pushing that button. In our feature development, we recognize that there are times it ...
Happy Autumn! We continue to be hard at work, thanks to your open-handed questions and suggestions. We’re grateful for so many thoughtful, fun, and clever partners and are excited to roll out this series of updates for y...
